CircleBlack Improves Client Engagement at Silverman + Assoc
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About Silverman + Associates Wealth Management
Based in Tucson, AZ, Silverman + Associates Wealth Management, LLC is an independent financial planning and advisory firm where clients can feel comfortable speaking openly and authentically. Their hands-on approach gives clients a holistic and comprehensive understanding of their financial security.
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The Challenge
When Mark Silverman founded Silverman + Associates Wealth Management, he wanted to keep the company small to deliver highly personalized attention and focus to his clients. However, running such a hands-on business required numerous administrative tasks that interfered with his ability to deliver the level of support he wanted in the first place.
The Solution
Silverman’s goal was to find a platform that provides efficiency so he could follow through on his promises to his clients. With his attention devoted to many important priorities, he relies on technology to drive efficiencies for his advisory firm and achieve balance in his life overall.
While he considered Orion and Black Diamond, CircleBlack best aligned with his firm’s core investing approach.
- Custom Branded Reports
- Enhance Client Support
- Reduced Admin Time
- Custom Technology Stack
Instant Answers to Client Questions
With CircleBlack, Silverman has better conversations with his clients. He uses the client review feature to instantly answer questions and give strategic advice during meetings.
“I can quickly run through reports to get answers to important questions,” says Silverman. “I’ll check and see where things are at and how things are allocated. Instead of me having to try to create screenshots, I can generate professional reports with our branding.”
For Silverman’s clients, CircleBlack is a source of truth generated into a coherent dashboard by integrations with various platforms and data sources.
Wealth Management Platform Fit for RIAs
CircleBlack meets the needs of RIA firms, large and small, including those that have their own way of doing business.
“The firm’s personality is a unique blend of professional, laid back, casual, and fun,” explains Silverman. “It’s not your typical bank or brokerage firm. We’re independent. It’s a different experience here. I never want the firm to become so big that I don’t personally know all of our clients. I enjoy working with all of them and helping them achieve their life goals.”
Our platform supports operations, ensuring that the team can continue to provide individual support that’s tailored to their client’s needs. Using integrations, each advisor can save up to 10 hours a week they can use to spend more direct time with clients.
Reduced Billing Time
In addition to providing better support to clients, Silverman uses CircleBlack to simplify his firm’s billing. By reducing admin time, Silverman can focus on what makes him most passionate as an entrepreneur.
“I don’t know how I would do billing without CircleBlack,” says Silverman. “It would be too much to do manually. It would be impossible to do my job and to do billing as well.”
Simple Integrations for Complex Technology Stack
CircleBlack fits into a bigger-picture technology stack for Silverman + Associates Wealth Management. They use additional solutions, like Redtail for a CRM and Nitrogen for risk tolerance, that integrate seamlessly within the CircleBlack platform.
“We use a lot of technology and different integrations,” says Silverman. “Everything works together. They don’t all connect to each other, but they all connect to something that will connect to something else.”
Disclosures: This material has been prepared for educational purposes only. It is not intended to provide, and should not be relied upon for, investment, accounting, legal, or tax advice.
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